Refund policy

At F.G. OCCASE, we take pride in the quality and craftsmanship of our stationery collection—from fine fountain pens and smooth gel pens to high-grade graphite pencils and versatile adhesive memo pads. We want you to be completely delighted with every order. If, for any reason, you are not satisfied with your purchase, our Return and Refund Policy outlines clear, transparent steps to assist you.

30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your shipment to request a return.

To be eligible for a return:

  • Items must be in their original, unused, and pristine condition.

  • Pens must be completely un-inked and in original packaging.

  • Pencils must be unsharpened/unused with intact erasers.

  • Memo pads and sticky notes must remain sealed in their original protective packaging or plastic film.

  • Proof of purchase (order confirmation email or receipt) must be provided.

Return Process

  1. Contact Support: Initiate your return by sending an email to [email protected]. Please include your order number, item name, and reason for return.

  2. Receive Instructions: Our customer support team will reply within 1–2 business days with detailed instructions and a return authorization.

  3. Pack & Ship: Package the item securely to prevent damage during transit. Send the package to our physical return address:

    F.G. OCCASE Returns Department

    Attn: Monique Laforce

    Address: Woeringstraat 29, 3150 Haacht, Belgium

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect item).

Damaged, Defective, or Incorrect Items

Please inspect your package upon delivery. If you receive a defective pen nib, broken pencil lead, bent memo pad, or incorrect product, please notify us immediately at [email protected] with clear photos of the damaged item and outer packaging. We will issue a free replacement or a full refund at zero additional cost to you.

Refunds

Once your returned package is received and inspected at our Belgium warehouse, we will email you a notification confirming receipt and whether your refund has been approved.

  • Approved Refunds: Processed automatically back to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund after 10 business days, please check your bank account and contact your credit card issuer, as processing times can vary. If you still need help, reach out to [email protected].